Purchase and refund – terms and conditions

1. Definitions

In these Terms and Conditions:

  • ‘Services’ includes requests for information, seminars, events and any other service that may be offered by VARTA from time to time.
  • ‘Authority’, ‘VARTA’ or ‘us’ means Victorian Assisted Reproductive Treatment Authority.

2. General

2.1 These Terms and Conditions apply to any purchase of goods or services from the Authority.

2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.

3. Contract and price

3.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated.

3.2 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

3.3 By submitting an order you warrant that:

  • you are capable of entering into a legally binding contract with the Authority,
  • you are authorised and able to make payment via the method you have chosen,
  • the information you have provided is correct, and
  • your purchase is not made for the purpose of commercial resale.

3.4 A contract for purchase is only formed once we have accepted an order by issuing a numbered receipt.

4. Payment method

4.1 Payment can be made with valid credit or debit cards (Visa or Mastercard only), Electronic Funds Transfer (EFT), money order or bank cheque (no personal cheques). In the case of a money order or bank cheque payment for an online order you must also provide us with a copy of the relevant application form. Payment is due prior to goods and service delivery in all instances.

5. Refund/cancellation policy

5.1 All fees payable for requests for information are non-refundable except where administrative error has occurred.  Any refund will be made using your original payment method or another method at VARTA’s discretion.

5.2 If you notify us in writing more than 7 days before a seminar or event that you are unable to attend, you may choose to have a refund issued (minus a 15% cancellation fee) or nominate a replacement delegate to attend in your place.

5.3 If you notify us in writing 7 days or less before a seminar or event that you are unable to attend, you may nominate a replacement delegate to attend in your place; however, no refund will be issued.

5.4 Refunds for goods will only be made where required by applicable consumer legislation.

5.5 To claim a refund or for further information please send an email to [email protected]

5.6 VARTA intends to run seminars and events as advertised but reserves the right to change the seminars and events without notice and to cancel the seminars and events if there are insufficient registrations.

6. Warranties and liabilities

6.1 To the fullest extent permitted by law, no warranty, condition, description or representation on the part of VARTA is given or implied or has been given or is to be implied from anything said or written. VARTA’s sole liability for breach of any condition, warranty or other obligation imposed by the Competition and Consumer Act 2010 (Cth), as amended, or relevant similar state or territory legislation, including any consequential loss you may sustain or incur, will be limited to (whichever VARTA may select): the replacement of the goods or services; the supply of equivalent goods or services; payment of the cost of replacing the goods or services; or acquiring equivalent goods or services; or the repair of the goods or payment of the cost of having the goods repaired.

6.2 The Authority will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any services purchased, through this website.

6.3 From the time of despatch any goods are at your sole risk and the risk of any loss or damage to or deterioration of the goods, however caused, will be your responsibility. VARTA remains the legal and beneficial owner of the goods until payment in full of all amounts.

7. Privacy

The Authority respects your privacy and the confidentiality and security of personal information provided by you to us. How we handle your personal information is explained in our Privacy Policy.

8. Law

These Terms and Conditions are governed by the laws of Victoria. The parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria.