Welcome

Welcome to the Clinic portal. 

The Clinic portal is for use by registered ART providers. You can access key resources and documents or lodge an adverse incident report within this portal. For general information, please see the main VARTA website.

For queries, please contact VARTA’s regulatory team (artregulation@health.vic.gov.au)

Please log out at the end of your session.

FAQs

Sharing user accounts

Q: Can I share my user account details with another colleague from my clinic?

A: No. You must not share your username and password with any other staff members. All staff who need to use the system must apply for their own account.

Modifying details after submitting an adverse incident form

Q: Can I change the details in a report such as add or remove text or upload additional documents once I have submitted the Form?

A: No. For data integrity reasons, Adverse Incident Report Forms cannot be modified once they have been submitted. If you have made a mistake and need to correct an error or have left something out, please notify the VARTA Regulation Team of the details that needs to be changed. Alternatively, you may submit a new Form and submit a request to artregulation@health.vic.gov.au for the original Form be cancelled. Any new submissions will be automatically forwarded to RTAC.

Deleting an adverse incident form after it has been submitted

Q: Can I delete a report after it has been submitted?

A: No. For data integrity reasons, Adverse Incident Report Forms cannot be deleted once they have been submitted. If you have made a mistake and need to cancel the form, please submit a request to the VARTA Regulation Team. Alternatively, you may submit a new Form and submit a request to regulation@varta.org.au for the original Form be cancelled. VARTA will notify RTAC that the original form has been deleted and any new submissions will be automatically forwarded to RTAC.

Information sharing

Q: Can other clinics see the Adverse Incident Report Forms that I have submitted?

A: No. Each clinic has its own secure area within the portal. Staff can only see reports submitted in relation to their own clinic. Information submitted is only available to VARTA and RTAC and is not shared with the other clinics. For further details on information security see Roles and Responsibilities in the user guide.

Information security

Q: How secure is the Adverse Incident Reporting system? Is the information protected from data breaches, hackers and cyber-attacks?

A: The Adverse Incident Reporting portal complies with the Victorian Government's Information Management Framework and Cyber security standards and guidelines. It has also undergone rigorous penetration testing to confirm it does not have any security vulnerabilities. Penetration testing will also be undertaken on a routine basis to mitigate any new risks identified. For further details on information security see Technical and Security Specifications in the user guide.